Für unseren Kunden in Berlin/ Frankfurt suchen wir ab Juli 2026 einen Process Implementation Consultant (m/w/d) Atlassian Suite für die voraussichtliche Dauer bis Dezember 2026 mit der Option auf Verlängerung.

Ihre Aufgaben:

• Analyze existing and target processes together with process owners, functional leads and implementation teams
• Derive functional and non-functional requirements for Jira, Confluence, JSM and related plug-ins from the processes
• Translate requirements into concrete tool capabilities like Jira project configurations, issue types, fields, statuses, transitions, permissions, automations, reports and dashboards
• Develop and continuously improve workflow concepts for teams, ensuring alignment with program-wide standards while allowing sufficient flexibility for team-specific needs
• Document implemented workflows, configuration decisions, process-tool mappings and usage guidelines in a structured and reusable way
• Identify gaps between current process execution and current tool usage, and propose pragmatic improvements or new tool capabilities
• Conceptualization of the design and implementation of templates, boards, spaces, documentation structures and onboarding flows within the Collaboration Suite
• Create, maintain and optimize reports, filters, queries and dashboards to increase process transparency, progress tracking and decisions
• Coordination with architecture, IAM, platform, security and toolchain stakeholders to ensure that process-driven requirements are feasible within the broader Collaboration Suite architecture
• Contribute to the evaluation of plug-ins, extensions and software enhancements by defining the underlying process need, expected value, usage scenarios and acceptance criteria
• Consulting on the definition of role and permission models from a process perspective and coordinate implementation with IAM and platform stakeholders
• Facilitate workshops with stakeholders to collect requirements, validate workflow proposals and give recommendations on adoption across project teams
• Act as the functional bridge between process design, product management, implementation and technical platform/tooling stakeholders

Ihre Anforderungen:

Profile Requirements
The contractor must be a middle-level professional with proven experience in translating business and process requirements into practical workflows, configurations, and functional designs within an Atlassian-based Collaboration Suite with following experience:

Must-have experience
• Proven experience in translating business, organizational, or process requirements into practical workflows, configurations, and functional designs within Jira, Confluence, JSM, and/or related Atlassian tools
• Experience in analyzing existing process landscapes, identifying improvement potential, and deriving tool-based solutions that support efficient collaboration, transparency, and governance
• Ability to structure ambiguous requirements and translate them into clear functional specifications, user stories, configuration concepts, and implementation-ready requirements
• Experience and solid understanding of product delivery (Scrum, SAFe, Mutli-Release Management, Platform Engineering)
• Profound knowledge of the Atlassian Suite, namely Jira, Confluence and JSM
• Strong understanding of Jira workflow design, including issue types, fields, statuses, transitions, permissions, boards, filters, dashboards, reports, and automation concepts
• Hands-on attitude with the ability to work closely with process owners, product management, implementation teams, board owners, and technical platform/tooling teams
• Experience in defining and maintaining reporting structures, dashboards, filters, and queries to support process transparency, progress tracking, and decision-making
• Good understanding of role and permission concepts within Jira, Confluence, and/or JSM, including coordination with IAM or platform teams where required
• Experience in creating structured documentation, guidelines, templates, and onboarding material for the use of Atlassian-based collaboration tools across teams

Must-have language skills
• Fluent English (spoken and written, at least C1 level)

Preferred experience
• Experience and solid understanding of product operations (ITIL / ITSM, DevOps, SRE, etc.)
• Familiarity with service management processes such as incident, change, and request management
• Experience defining governance principles for workflows, permissions, templates, naming conventions, and reporting standards
• Experience in evaluating plug-ins, extensions, or software enhancements from a functional and process-driven perspective, including defining usage scenarios, expected value, and acceptance criteria
• Experience deriving integration requirements for Atlassian tools, e.g. CMDB, external ticketing, GitLab, notification or reporting tools
• Fluent German in speech and writing (at least C1)